State Ombudsman Office

I have put together a list of state long term care ombudsman’s below.  
I would like to thank the good people over at LTCOmbudsman.org for putting the time in to compile the information for seniors and their caregivers.
This information is indispensable.   The reason is simple to identify.  
Nursing home abuse and neglect is on the rise…and as our society ages caregivers will be leaning more and more on long term care ombudsman’s to advocate for their loved ones
What is a Long Term Care Ombudsman?
 
Think of the Ombudsman as your union representative.  If you have a problem with care in a nursing home or skilled nursing facility they will investigate your complaint and force the nursing home to take corrective action to make sure that the problem doesn’t occur again.
 
Now, if you see something that you suspect is abuse or neglect, the first step is to immediately report it to the charge nurse or the nursing home administrator.  But if you don’t feel satisfied by their response to your inquiry or if you feel that the issue is egregious enough where it should be reported regardless, then the contact information below will give you the means to register your complaint and have your concerns addressed.
 
Alabama
 
State LTC Ombudsman
AL Dept. of Senior Services
770 Washington Avenue
RSA Plaza Building, Suite 470
Montgomery, AL 36130
Work: (334)242-5743
Fax: (334)353-1596
Web Site: http://www.alabamaageline.gov/ltc.cfm
 
Alaska
 
AK Mental Health Trust Auth.
Office of the State LTC Ombudsman
3745 Community Park Loop, Suite 200
Anchorage, AK 99508
Work: (907) 334-4480
Website: http://www.akoltco.org
 
Arizona
 
AZ Div. of Aging & Adult Services
1789 West Jefferson 2SW 950A
Phoenix, AZ 85007
Work: (602) 542-6446
Fax: (602) 542-6575 
Website: https://egov.azdes.gov/cmsinternet/common.aspx?menuc=28&menu=36&id=2464
 
Arkansas
 
State LTC Ombudsman
P.O. Box 1437, Slot S530
700 Main Street
Little Rock, AR 72209
Work: (501) 682-8952
Website: http://www.arombudsman.com/
 
California
 
State LTC Ombudsman
California Department of Aging
1300 National Drive, Suite 200
Sacramento, CA 95834
Work: (916) 419-7510
Fax: (916) 928-2503
Website: http://www.aging.ca.gov/programs/#LTCOP
 
Colorado
 
State LTC Ombudsman
The Legal Center
455 Sherman Street, Suite 130
Denver, CO 80203
Work: (800) 288-1376
Website: http://www.thelegalcenter.org/index.php?s=10298
 
Connecticut
 
State LTC Ombudsman
CT Department of Social Services
25 Sigourney Street, 12th Floor
Hartford, CT 06106-5033
Work: (860) 424-5238
Website: http://www.ltcop.state.ct.us/
 
Delaware
 
State LTC Ombudsman
1901 N. DuPont Highway
Main Admin. Blgd., 1st Floor Annex
New Castle, DE 19720
Work: (302) 255-9390
Website: http://dhss.delaware.gov/dhss/main/ltcop.html
 
District of Columbia
 
Long-Term Care Ombudsman
Legal Counsel for the Elderly
601 E Street NW, T-3
Washington, DC 20049
Work: (202) 434-2140
General Office Phone: (202) 434-2190
Website: http://www.aarp.org/states/dc/LCE/
 
Florida
 
State Ombudsman
Department of Elder Affairs
4040 Esplanade Way, Suite 280
Tallahassee, FL 32399-7000
850-414-2323
Fax: 850-414-2377
Toll-Free #: 1-888-831-0404
Website: http://ombudsman.myflorida.com
 
Georgia
 
State LTC Ombudsman
Office of the State LTCO
2 Peachtree Street, NW, 9th Floor
Atlanta, GA 30303-3142
Work: (404) 657-5327
Fax: (404) 463-8384 
Website: http://www.georgiaombudsman.org
 
Hawaii 
 
State LTC Ombudsman
Executive Office on Aging
250 South Hotel Street
Suite 406
Honolulu, HI 96813-2831
Work: (808)586-0100
Fax: (808)586-0100
Web Site: http://hawaii.gov/health/eoa/LTCO.html
 
Idaho
 
State LTC Ombudsman
Idaho Commission on Aging
P.O. Box 83720
3380 American Terrace, Suite 120
Boise, ID 83720-0007
Work: (208)334-3833
Fax: (208)334-3833
Web Site:http://www.idahoaging.com/ombudsman/index.html
 
Illinois
 
State LTC Ombudsman
Illinois Department on Aging
One Natural Resouces Way
Suite 100
Springfield, IL 62702-1271
Work: (217)785-3143
Fax: (217)524-9644
Web Site: http://www.state.il.us/aging
 
Indiana
 
Indiana Office of the LTC Ombudsman
402 W. Washington St., Room W 454
P.O. Box 7083
Indianapolis, IN 46207-7083
Work: (800) 622-4484
 
Iowa
 
State LTC Ombudsman 
Iowa Department on Aging                            
510 E. 12th Street, Ste 2
Des Moines, IA  50319 
Work: (515)725-3333
Fax: (515)725-3313
Website: http://www.IowaAging.gov
 
Kansas
 
State LTC Ombudsman 
Office of the State LTC Ombudsman 
900 SW Jackson Street, Suite 1041 
Topeka, KS 66612 
Phone: (785)296-3017 
Fax: (785)296-3916 
Email: barbara.hickert@da.ks.gov
 
Kentucky
 
Department for Aging & Independent Living
Office of the Ombudsman
275 East Main Street
3 E-E
Frankfort, KY 40621
Work: (502) 564-6930
Hotline: 1-800-372-2991
Fax: (502) 564-4595
 
Louisiana
 
Governor`s Office of Elderly Affairs
P.O. Box 61
Baton Rouge, LA 70821
Work: (225)342-7116
Fax: (866)632-0922
Web Site: http://goea.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=4&pnid=2&nid=15
 
Maine
 
Maine LTC Ombudsman Program
61 Winthrop Street 
Augusta, ME 04330
Work: (207) 621-1079
Fax: (207-621-0509 
Website: http://www.maineombudsman.org
 
Maryland
 
Maryland Department of Aging
301 W. Preston Street, Room 1007
Baltimore, MD 21201
Work: (410) 767-1108
Website: http://www.aging.maryland.gov/Ombudsman.html
 
Massachusetts
 
Massachusetts Exec Office of Elder Affairs
State LTC Ombudsman
1 Ashburton Place
5th Floor
Boston, MA 02108-1518
Work: (617)727-7750
Fax: (617)727-7750
Web Site:http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/ltc-ombudsman-overview.html
 
Michigan
 
Michigan Office of Services to the Aging
Chandler Plaza Bldg.
300 E. Michigan Ave., 3rd Floor
P.O. Box 30676
Lansing, MI 48909 8176
Work: (517)335-0148
Fax: (517)335-0148
Web Site: http://www.michigan.gov/miseniors
 
Minnesota
 
Office of Ombudsman for Long-Term Care
P.O. Box 64971
St. Paul, MN 55164-0971
Work: (651)431-2555
Toll Free: (800)657-3591 
Fax: (651)431-2555
Web Site: http://www.mnaging.org/en/Advocate/OLTC.aspx
 
Mississippi
 
State LTC Ombudsman
MS Dept. of Human Services, Div. of Aging
750 North State Street
Jackson, MS 39202
Work: (601)359-4927
Fax: (601)359-4927
Web Site: http://www.mdhs.state.ms.us
 
Missouri
 
State LTC Ombudsman 
Department of Health & Senior Services
P.O. Box 570
912 Wildwood Drive
Jefferson City, MO 65102
Work: (800) 309-3282
Website: http://health.mo.gov/seniors/ombudsman/
 
Montana
 
MT Dept. of Health & Human Services
P.O. Box 4210
2030 11th Avenue
Helena, MT 59604-4210
Work: (406) 444-7785
Website:http://www.dphhs.mt.gov/sltc/services/aging/ltcombudsman.shtml
 
Nebraska
 
Division of Medicaid and LTC
State Unit on Aging
P.O. Box 95026
Lincoln, NE 68509-5026
Work: (402) 471-9345
Website:http://dhhs.ne.gov/medicaid/Aging/Pages/ltcombud.aspx
 
Nevada
 
State LTC Ombudsman
Nevada Aging & Disability Services Division
445 Apple St. Ste., 104
Reno, NV 89502
Work: (775) 688-2964 ext. 260
Area Served: State-wide
Website: http://www.aging.state.nv.us
 
New Hampshire
 
State LTC Ombudsman
New Hampshire Office of the LTC Ombudsman
129 Pleasant Street
Concord, NH 03301-3857
Work: (603)271-4375
Fax: (603)271-4375
Web Site: http://www.dhhs.nh.gov/oltco/index.htm
 
New Jersey
 
Office of Ombudsman for the Institutionalized Elderly
240 West State Street 16th Fl.
P.O. Box 852
Trenton, NJ 08625-0851
Work: (877) 582-6995
Website: www.state.nj.us/ooie
 
New Mexico
 
State LTC Ombudsman
New Mexico Aging & LTC Services Dept.
2550 Cerrillos Road
Santa Fe, NM 87505
Work: (505)476-4790
Fax: (505)476-4790
Web Site: http://www.nmaging.state.nm.us/Long_Term_Ombudsman.aspx
 
New York
 
New York State Office for the Aging
2 Empire State Plaza
Albany, NY 12223
Work: (518) 408-1469
Website: http://www.ltcombudsman.ny.gov
 
North Carolina
 
NC Division of Aging & Adult Services
2101 Mail Service Center
Room 307
Raleigh, NC 27699-2101
Work: (919) 733-8395
Website: http://www.dhhs.state.nc.us/aging/ombud.htm
 
North Dakota
 
Aging Services Division
Long Term Care Ombudsman Prog.
1237 W. Divide Avenue
Suite 6
Bismarck, ND 58501-1208
Work: (701)328-4617
Fax: (701)328-4617
Web Site: http://www.nd.gov/dhs/services/adultsaging/ombudsman.html
 
Ohio
 
Ohio Department of Aging
50 W Broad Street
9th Floor
Columbus, OH 43215-3363
Work: (800)282-1206
Fax: (800)282-1206
Web Site: http://www.aging.ohio.gov
 
Oklahoma
 
Office of the State DHS Aging Services Division
Long-Term Care Ombudsman Program
2401 NW 23rd Street., Suite 40
Oklahoma City, OK 73107
Work: (405) 521-6734
 
Oregon
 
3855 Wolverine NE, Suite 6
Salem, OR 97305
Work: (800) 522-2602
Website: http://www.oregon.gov/LTCO/Pages/index.aspx
 
Pennsylvania
 
Pennsylvania Department of Aging
555 Walnut Street, 5th Floor
P.O. Box 1089
Harrisburg, PA 17101
Work: (717) 783-8975
Website: http://www.aging.state.pa.us
 
Puerto Rico
 
SLTCO of Puerto Rico
Office of the Ombudsman for the Elderly
PO Box 191179
San Juan, PR 00919
Work: (787)725-1515
Fax: (787)725-1515
 
Rhode Island
 
Alliance for Better Long Term Care
422 Post Road
Suite 204
Warwick, RI 02888
Work: (401)785-3340
Toll Free: (888) 351-0808 
Fax: (401)785-3340
Website: www.alliancebltc.com
 
South Carolina
 
Lt. Governor’s Office on Aging
1301 Gervais Street, Suite 350
Columbia, SC 29201
Work: (803) 734-9900
Website: http://www.aging.sc.gov
 
South Dakota
 
SD Division of Adult Services & Aging
Department of Social Services
700 Governors Drive
Pierre, SD 57501-2291
Work: (605) 773-3656
Website: http://www.state.sd.us/social/ASA/services/ombudsman.htm
 
Tennessee
 
State LTC Ombudsman
TN Commission on Aging and Disability
Andrew Jackson Bldg.
500 Deaderick Street, Ste. 825
Nashville, TN 37243
Work: (615)741-2056
Fax: (615)741-3309
 
Texas
 
Texas Dept. of Aging & Disability Services
Center for Consumerand External Affairs 
Mail Code W250
Austin, TX 78751
Work: (800) 252-2412
Fax: (512) 438-3233
Website:http://www.dads.state.tx.us/news_info/ombudsman/index.html
 
Utah
 
Utah Division of Aging & Adult Services
Dept of Human Services Ombudsman Program/Divi
195 North 1950 West
Salt Lake City, UT 84116
Work: (801) 538-3924
Website: http://www.hsdaas.utah.gov/ombudsman/index.html
 
Vermont
 
Vermont Legal Aid, Inc.
264 N. Winooski Avenue
P.O. Box 1367
Burlington, VT 05402
Work: (802) 863-5620 or 1-800-889-2047 
Website:  http://www.vtlegalaid.org/vermont-long-term-care-ombudsman/
 
Virginia
 
Office of the State Long-Term Care Ombudsman – Virginia Department for Aging and Rehabilitative Services 
8004 Franklin Farms Drive 
Richmond, VA 23229
Work: (804) 726-6624
Website: http://www.elderrightsva.org
 
Washington State
 
Patricia Hunter, State Ombudsman 
Multi-Service Center
P.O. Box 23699
Federal Way, WA 98093
Intake Line: (800) 562-6028 
Fax: (253) 815-8173
Website: http://www.waombudsman.org
 
West Virginia
 
Aging and Disability Resource Center
9541 Middletown Mall
Fairmont, WV 26554
Work: (304) 363-1595
Website: http://www.wvseniorservices.gov
 
Wisconsin
 
Wisconsin Board on Aging & Long-Term Care
1402 Pankratz Street, Suite 111
Madison, WI 53704-4001
Work: (608) 246-7014
Website: http://longtermcare.state.wi.us
 
Wyoming
 
Wyoming Senior Citizens, Inc
State LTC Ombudsman Program
106 W. Adams, PO Box BD
Riverton, WY 82501
Work: (307) 856-6880
Website: http://www.wyomingseniors.com

 

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